Privacy Policy

Overview

Legacy365 Insurance, a DBA of F&S Legacy Partners, LLC ("Legacy365," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect through our website and agent portal, how we use it, how we protect it, and the choices you have. By using our website or portal, you agree to the practices described in this policy.

Information we collect

When you contact us, request information, apply to join our team, complete contracting paperwork, or provide your details through our website, forms, or by phone, we may collect:

• Contact details — your name, phone number, email address, and mailing address.
• Licensing information — resident and non-resident state insurance licenses and your National Producer Number (NPN).
• Contracting information — your Social Security Number, banking details for commission payments, and errors & omissions (E&O) insurance documentation, collected solely as required for carrier contracting and appointment.
• Documents — copies of licenses, certifications, signed forms, and other documents you upload or sign through the portal.
• Application responses — your answers to questions in our recruiting and onboarding applications.
• Usage data — pages visited, features used, device and browser information, and similar technical data collected when you use our website or portal.
• Information about your Medicare coverage needs, where you inquire as a consumer.

How we use your information

We use the information we collect to:

• Respond to your requests and provide information about Medicare Advantage, Medicare Supplement, Prescription Drug, and ancillary insurance products.
• Process recruiting applications and manage onboarding.
• Submit contracting and appointment paperwork to insurance carriers on your behalf.
• Provide access to the agent portal, training, lead distribution, and business tools.
• Schedule appointments and send you service and appointment-related messages, including text messages where you have given permission.
• Operate, secure, and improve our website, portal, and services.
• Meet legal, regulatory, and record-keeping obligations, including CMS requirements.

We do not sell or share your information

Legacy365 Insurance, a DBA of F&S Legacy Partners, LLC does not sell, rent, or share your personal information — including your mobile phone number or your consent to receive text messages — with any third party for their own marketing purposes. Your mobile information is never shared with third parties for marketing or promotional purposes.

Text messaging

If you consent to receive text messages, we may send appointment reminders, policy and coverage information, and responses to your inquiries. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance.

How we share information

We share personal information only in the following limited circumstances:

• Insurance carriers — to process your contracting, appointment, and certification requests at your direction.
• Service providers — vendors that help us operate the platform, such as hosting, email delivery, e-signature and document tools, video conferencing, and analytics providers, each bound to use the information only to provide services to us.
• As required by law — to regulators, law enforcement, or other parties when required by law, subpoena, or to protect our rights and the safety of others.

Data security

We use administrative, technical, and physical safeguards designed to protect your information. Sensitive data such as Social Security Numbers is encrypted, and access to personal information is limited to personnel who need it to perform their duties. No method of transmission or storage is completely secure, but we work to protect your information consistent with industry practice.

Data retention

We retain personal information for as long as needed to provide our services and to satisfy legal and regulatory obligations. Records required by CMS — including Scope of Appointment forms and related documentation — are retained for the periods required by regulation, generally ten years. Signed forms and compliance records are not automatically deleted.

Your rights and choices

You may withdraw your consent to communications, request access to or correction of your information, or ask us to delete your information at any time by contacting us at the details below. Note that we may be required to retain certain records to satisfy CMS and other regulatory obligations, even after a deletion request.

Cookies and analytics

Our website may use cookies and similar technologies, along with analytics tools, to understand how visitors use the site and to improve it. You can set your browser to refuse cookies; some features of the site may not function properly without them.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age, and our agent portal is open only to users 18 or older.

Third-party services

We use third-party platforms — including video conferencing, email delivery, e-signature and document tools, and analytics services — to operate our business. Those services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the website or portal after an update means you accept the revised policy.

Contact

Questions about this policy or your information? Reach us through our Contact page or at the email address below.